Privacy
Policy

This Privacy Policy is effective as of March 1, 2021.

This Privacy Policy (“Policy”) outlines the personal information that Diode (“Diode”, “We”, “Us”, “Our”) collects and details the privacy terms associated with Your use of Diode’s website and software products.

1. DIODE’S PROMISE

Personal information that We do collect about You, if any, is kept personal and private. We will not sell or rent Your personal information to anyone. We will not share or otherwise disclose Your personal information except as necessary to provide Our Services or as otherwise described in this Policy without first providing You with notice and the opportunity to consent.

2. DATA WE COLLECT

Diode collects data to provide You with the best experience possible while engaging with our software products. Depending on Your interactions with Us, We may collect the following types of data:

• Contact details
• Company information
• Financial information
• Usage information

3. WHEN AND HOW WE COLLECT DATA

You provide some data directly to Us when You complete activities like submitting a support question, requesting our team to contact You, filling in surveys and forms, and communicating on other topics via email, chat, or voice.

We obtain some data when You complete activities like browsing Our website or interacting with Our software products. We also receive some data via error reports or usage data from Our Service performance monitoring tools. To interact with Our software products, You must agree to the Diode Terms and Conditions (https://diode.io/terms).

4. HOW WE USE THAT DATA

• To give You personalized customer support
• To help Us improve Our products
• To send You product status messages and alerts
• To ensure accurate billing

5. THIRD PARTIES THAT PROCESS YOUR DATA

We work with the following third-party services and they may process Your data on Our behalf:

• Documentation: Helpdocs
• Analytics: Google
• Communications: Telegram
• Invoicing & Payments: Stripe

6. ACCESS & CONTROL OF YOUR DATA

At any time, You can request to be deleted from Our software systems and/or request Your data in a portable format. Additionally, we will notify You within 72 hours if there has been a data breach of any kind.

If You have further questions about Your data privacy related to Your use of Diode’s website or software products, please connect with us at privacy@diode.io.